Returns & Exchanges: We pride ourselves in providing the highest standards of service and satisfaction to our customers.
Instructions: You must request an RMA (Return Merchandise Authorization) number by emailing us at firstname.lastname@example.org with the email titled RMA Request within 14 days of delivery. Unfortunately, we cannot accept returns without an RMA number, any returns without an RMA will either be refused or we will issue a store credit (no exceptions).
Returns should be addressed to (RMA number should be written on outside of box):
318 Washington Street
Wellesley, MA 02481
Your return must be delivered to us within 21 days of your original delivery date to receive a full refund based on the original form of payment. Any items received after this time may be rejected or refunded for store credit only. Items purchased online must be unworn with tags attached in order to be eligible for return or exchange. We cannot accept returns or exchanges on sale merchandise.
Shipping: We process orders daily, and with few exceptions, ship them out within 48 hours of their receipt. Free shipping (UPS Ground) can take up to 8 business days to arrive. Delivery time does not include Saturday, Sunday or holidays. Typically orders placed after 2pm will be processed the next business day. When delivery is delayed for any reason, or a partial shipment is made, we will send you a confirmation of your order with an anticipated delivery date. We only offer Free Shipment on shipments within the lower 48 of United States. If you're a resident of Alaska or Hawaii, you will be charged an extra shipping cost.
Shipping & Return Policy for Special and Custom Orders: The following Policy applies toward Special Orders including custom/make up shoes, monogram, custom ties, shirts, hats, belts etc. Payment is taken at the time the order is placed. Beacon Hill will estimate time of delivery. We can only estimate delivery time and cannot guarantee it. Please give us until the end of the next business day to update you via email with a predicted time of delivery. In certain circumstances, Beacon Hill will guarantee a delivery date (i.e. weddings) this must be arranged prior to the order submission. Should product not be delivered on time, Beacon Hill will issue a full refund. Otherwise, all special/custom orders are a final sale and cannot be cancelled, modified, or refunded.
Back-orders/Sold Out: Regardless of how professionally we anticipate our inventory needs, there are times when merchandise is back-ordered or sold out. If an item you order is back-ordered or sold out, we will notify you and give you the opportunity to change the order, cancel the order or wait for the merchandise to arrive.